Last updated: July 24, 2026
Where We Ship
We ship exclusively to physical street addresses within the contiguous United States. This includes all 48 contiguous states and Washington, D.C. At this time we are unable to deliver to Alaska, Hawaii, U.S. territories (such as Puerto Rico, Guam, U.S. Virgin Islands), P.O. Boxes, or APO/FPO military addresses. Any order placed with an address outside of the contiguous U.S. will be canceled and refunded.
Shipping Costs
All orders ship free. There is no minimum purchase amount required to qualify for free standard shipping, and no shipping fee appears at checkout.
Order Processing Window
Orders are processed Monday through Friday, excluding federal holidays. The daily cutoff time is 2:00 PM Central Standard Time (CST).
- Orders placed before 2:00 PM CST on a business day begin processing that same day.
- Orders placed after 2:00 PM CST, or on weekends and federal holidays, begin processing on the next business day.
- Processing time takes 1–2 full business days. During this time, your order is picked, carefully packed, and prepared for handoff to the carrier.
Federal Holidays Observed
Our warehouse is closed on the following federal holidays. Orders received on these days begin processing the next business day:
- New Year’s Day
- Martin Luther King Jr. Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Carrier & Transit Time
We partner with major national carriers — including USPS, UPS, and FedEx — to deliver your package. The specific carrier for your order is chosen based on package weight, dimensions, and delivery destination to ensure reliable service.
Once your package leaves our Houston facility, transit time within the contiguous United States is 3–5 business days.
Total Delivery Time Table
Your total delivery window equals processing time plus carrier transit time. The table below shows the estimated arrival timeframe under normal operating conditions.
| Scenario | Order Cutoff | Processing Begins | Processing Time | Transit Time | Estimated Total Delivery (Business Days) |
| Weekday, before 2:00 PM CST | Before cutoff | Same day | 1–2 days | 3–5 days | 4–7 days |
| Weekday, after 2:00 PM CST | After cutoff | Next business day | 1–2 days | 3–5 days | 5–8 days |
| Weekend or federal holiday | N/A | Next business day | 1–2 days | 3–5 days | 5–8 days |
All days referenced are business days (Monday–Friday, excluding federal holidays). Delivery estimates are not guaranteed and may be extended by severe weather, carrier service disruptions, or peak holiday volumes.
Address Accuracy & Corrections
You are responsible for entering a complete and correct shipping address at checkout. We recommend double-checking your apartment number, street name, and zip code before placing the order. If you notice a mistake, email us immediately at info@spanxxshop.it.com. If your order has not yet left our warehouse, we will make every attempt to correct the address. Once the package is in the carrier’s possession, we can no longer modify the delivery address.
Package Tracking
When your package is scanned by the carrier, a shipping confirmation email is sent to the email address you provided. This email contains your tracking number and a link to the carrier’s tracking page. You can follow your package’s progress until it reaches your doorstep.
Delivery Problems
If the carrier’s tracking shows your package as delivered but you cannot locate it, we suggest the following steps:
- Look around your delivery area, including side doors, mailrooms, and with neighbors.
- Wait 24 hours, as carriers occasionally mark a package delivered a day early.
- If the package still cannot be found, contact the carrier directly with your tracking number to open an investigation.
- Email us at info@spanxxshop.it.com with your order and tracking details. While we cannot replace packages confirmed as delivered by the carrier, we will assist you in communicating with them and working toward a solution.
Lost or Delayed Packages
If a package is lost in transit (no tracking update for an extended period), contact us after 7 business days from the last scan. We will work with the carrier to locate the package or file a claim.