Last updated: July 24, 2026

1. How can I check the status of my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website. You can use that link to follow your package in real time. If you have not received a shipping confirmation within 2 business days of placing your order, check your spam folder or contact us at info@spanxxshop.it.com.

2. Can I cancel or change my order after it is placed?

We process orders quickly. If you need to cancel or change an order (such as adjusting a size or updating an address), email us immediately at info@spanxxshop.it.com. We will do our best to accommodate your request if the order has not yet entered the packing stage. Once an order is packed or shipped, it cannot be canceled or modified.

3. Where do you ship and how much does it cost?

We ship free to all physical street addresses within the contiguous United States (the lower 48 states plus Washington, D.C.). We cannot ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, or military addresses at this time.

4. How long will it take to receive my package?

Processing takes 1–2 business days. Once your package is handed to the carrier, transit within the contiguous U.S. takes 3–5 business days. The total estimated delivery window is 4–7 business days for orders placed before the 2:00 PM CST cutoff on a business day. See our Shipping Policy for a detailed timetable.

5. What if my tracking shows delivered but I don’t have the package?

Start by checking around your property, with neighbors, and at your mailbox or leasing office. Sometimes carriers scan a package just before the final drop-off. If it does not turn up within 24 hours, contact the carrier directly with your tracking number, and then email us so we can assist.

6. What payment methods do you accept?

We accept Visa, MasterCard, and PayPal. All charges are in U.S. dollars.

7. Will I be charged sales tax?

No. We do not add sales tax to any order. The price you see at checkout plus any shipping charge (shipping is currently free) is the total you pay.

8. How do I return an item?

Email us at info@spanxxshop.it.com with your order number. We will reply with a return authorization and a free prepaid return shipping label. Package the item, attach the label, and drop it off at the carrier’s indicated location. Full instructions are in our Return & Refund Policy.

9. Can I return shapewear or intimate items?

Yes, provided they meet the condition requirements. For hygienic reasons, any intimate garment (briefs, thongs, bodysuits) must still have the adhesive hygiene strip intact. If you received a defective item, this requirement is waived. See the Return & Refund Policy for full details.

10. How long does it take to get my refund?

Once we receive and inspect your return, we process the refund within 1–2 business days. The funds are returned to your original payment method. After we issue the refund, it generally takes 7–10 business days for your bank or PayPal to post the credit to your account.

11. Do you offer exchanges?

For a different size or color, simply return the original item using our free return process and place a new order for the preferred style. If your product has a manufacturing defect, contact us to arrange a direct exchange for the same item.

12. How do I know what size to order?

Every product page includes a detailed size chart with measurements in inches. We recommend measuring yourself with a soft tape measure and comparing your measurements to the chart. If you are between sizes, the product description often includes fit notes to guide your choice.

13. How should I care for my Spanxxshop garments?

Care instructions are printed on the label inside each garment. In general, we recommend washing shapewear and intimates in cold water on a gentle cycle and laying flat or hanging to dry. Do not use bleach or fabric softeners, as these can degrade the elastic fibers over time.

14. Do you have a store or can I pick up my order?

We do not operate a physical retail store. The address listed is our business and returns facility, and we cannot accommodate in-person pickups or walk-in shopping.

15. How can I contact customer service?

You can call us at +1 832-815-1940 or email info@spanxxshop.it.com. Our business hours are Monday through Friday, 9:00 AM to 6:00 PM CST. We do not offer support through social media, but you can also use the contact form on our Contact Us page. We are happy to help.